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Ace Stocking Policy
With the wide assortment of product lines available to us, it is impossible to keep all items in stock all of the time. In addition to practicality, vendors have various purchasing restrictions and minimum order requirements that must be met.
Our goal is to have a core set of 'consumables' available at all times. These are items that --based on customer feedback and past sales activity-- should always be on the shelf and available. This stocking procedure is currently under implementation. When you need a nozzle, hose, filter or pump (just to name a few items) -- something that your business or livelihood depends on, we will do our best to have that item readily available.
There are some items that past usage or sales activity indicate should not gathering dust on our shelves. But our goal is responsiveness. If we see a trend developing that begs reassessing what we have readily available, we'll make appropriate adjustments.
Emergency Parts Needs
Most of our suppliers can accommodate emergency part or item replacement needs. Each vendor addresses that situation differently; some require a 'rush fee', some require that the item(s) ship by the fastest means possible (e.g. UPS Red).
Drop shipments are available with a majority of our vendors, but you should check with your Ace Tank sales representative to see whether direct shipping is available for your particular situation.
Special Order Items
Purchase of typical 'non-stock' items valued at over $500 require a signed purchase order and in most cases a customer signed and returned quotation from Ace. In most instances, we require a minimum 25% deposit on such items.
Returns
In some instances purchases are non-returnable (for instance, custom-coupled hose lengths). We endeavor to let you know up front when such an instance exists. On other returns, restock fees may apply based on vendor charges and the length of time between purchase and return. All returns should be arranged with an Ace Tank representative before sending the item back to us.
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